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Past Performance
CSOSA Requirements Analysis
| Government Agency |
Court Services and Offender Supervision Agency (CSOSA), a federal agency responsible for pretrial services and adult parole, probation, and supervised release in the District of Columbia. |
Contract Name |
CSOSA Requirements Analysis |
Nature and Scope
of Work |
CSOSA handles offenders who have been given probation or paroled; the SMART system tracks their different activities. Modules addressing vocational and educational services, sex offender and domestic violence supervision, drug and mental health treatment, and so on provide an immediate snapshot of an offender’s position in the rehabilitation process.
SMART is currently in version 3.0; Enlightened is responsible for its operations and maintenance and is now involved in the deployment of version 3.1. In 2006, we were engaged to develop the requirements and prototype screens for version 3.2 |
Description of Products and Services Provided
to Customer |
Our development team did not arrive to a clean slate. Earlier developers of the system had produced lists of features that had not been incorporated. Other lists appeared of defects that had not yet been corrected. Different user groups had laundry lists of enhancements they also would like to see.
The Enlightened team collected these lists, added their own (compiled from two years experience with the SMART system), and developed a spreadsheet of over 400 changes desired – by someone – in version 3.2.
The team’s next challenge is to weed out the changes that are obsolete, extravagant, unrealistic, incompatible with the overall plans for the system, and so on. They will revisit users to see what changes have occurred in their operational world that need to be reflected in SMART. Management will be consulted for long-range needs and new visions. The end product will be a list of improvements that can be developed in the agreed timeframe, in a cost-effective manner, that will please the greatest number of users: the biggest bang for CSOSA’s buck. |
Outcome/Benefit
to Customer |
- The client has requested that this version be rolled out and installed in smaller increments delivered every two or three months. Our first installation will begin in January 2007.
- The ultimate benefit will be a criminal justice system in the District of Columbia that operates more effectively,more efficiently, and with fewer human errors. In this arena, staying out of the headlines is a good thing.
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